Ticket
Capture feedback from your Inbox and turn it into actionable objects.
Tickets in Timebook
Use Timebook Tickets to manage and track feedback, requests, or bug reports. Each Ticket has a unique identifier, a description of the issue or idea, and additional parameters and attachments for easier processing. You can create Tickets manually or capture them from external sources using the Inbox app in Timebook.
This article explains the Timebook's concept of a Ticker. You will also find here information on sections, tabs, properties, and other features of Ticket cards. But we have a separate article that explains how to manage your Tickets and how they can be used in the Inbox app of a Team. For more information, see Inbox (in Teams)
You can further define your Ticket by choosing a specific type for it.
Timebook offers the generic "Ticket" type out-of-the-box, but you can gain more flexibility by defining your own Ticket types in Timebook's [Item library] module. For more information, see Item library
Ticket cards
In Timebook, each Ticket has its own card that displays all the options and properties you can use to manage the Ticket. You can also use cards to move your Tickets around. For example, you can drag and drop a Ticket card across different statuses in the Board layout to mark progress.
After you open a Ticket card, you can use the top bar to manage and navigate:
[Navigation arrows] They will help you move between recently opened objects. Use the arrows to quickly return to the previous object and then jump back to your Ticket. This is especially useful when viewing a Ticket and its linked objects.
[Item ID] This field shows the unique number of your Ticket in Timebook. Press the ID field to copy it for future reference.
[Generate] You can turn Tickets into other Timebook objects to transform feedback into something more actionable. Press the [Generate] button and choose the object type you want to create out of this Ticket: [Work Item] or [Opportunity]. Generating a new object doesn't delete the original Ticket. We will show all generated objects in the [Linked items] section on the original Ticket's card. For more information on objects you can generate, see Work Item and Opportunity
[Collapse/Expand] With this button, you can show or hide the right-side drawer. The drawer contains all the properties of your Ticket, such as assignee, status, and more. Expand the drawer to modify properties or collapse it to focus on the description or attachments.
[Copy link] Use this button to copy a link to your Ticket for quick sharing with others.
[Watch] This feature is useful if you are not the creator or assignee but still want to track changes. When you start watching a Ticket, we will notify you about all important changes. You can also assign others to watch a Ticket.
[...] Use this additional menu for more options. You can [Duplicate] your Ticket to create an identical copy in the same location, [Link parent] to select a parent object for your Ticket, or [Delete] the Ticket if it's no longer needed.
You can safely close a Ticket card by clicking out of it. We will save all the changes you made to the Ticket.
Ticket card: sections
When you look at the left side of a Ticket card, you'll notice several sections. Each serves a different purpose and allows you to describe your work, categorize it, and support it with additional resources.
The sections presented below are not exclusive to Ticket cards.
Cards of other object types in Timebook, such as Work Items, have nearly identical designs.
This is an overview of the Ticket card sections and their purpose:
[Name] You can edit this field at any time to change your Ticket's title. Next to this field, there is the switch you can use to change the type of your Ticket. Press on the icon next to the name and select a different type.
[Tags] This section is where you can categorize your Ticket using tags. Tags will help you find and identify objects in Timebook, as you can filter or group content by tags in many places across the app. In this section, you can either [Add tags] with the dedicated button or remove them by hovering over them and pressing [X]. For more information, see Tag concept
[Description] This is where you provide more information about your Ticket. In case of Tickets captured automatically from external sources, this section will show the captured text. You can still edit text here or press "/" to see more advanced options. Use them to format your description and link other Timebook elements to it. These text-formatting options are nearly identical to the ones you can use in Timebook Documents. For more information, see Blocks
[Attachments] If you need to support your Ticket with files, this section is the place to do it. Press the [+] button there to upload a file from your device or Google Drive, or select a file you previously uploaded in Timebook. After you upload a file, it will show in this section as a new tile. Use the [...] button on an attachment to rename, download, or remove it from the Ticket.
[Sub-items] In Timebook, you can create a hierarchy of Tickets by adding sub-items. They represent work at a lower level that must be done before the original Ticket can be considered completed. Press the [+] button in this section to create sub-items - they will show as tiles which you can unlink from the main Ticket at any time.
[Linked items] While sub-items show the parent-child relationship, linked items focus on the dependency between different Tickets. Press the [+] button in this section and use the dropdown menu to select the type of dependency, such as "Is blocked by", "Supports", or "Generated from". Then, use the search bar to find an existing Timebook object to link. If you generated Work Items or Opportunities from your Ticket, we will also show them in this section.
If you collect feedback using the Slack-Timebook integration, Tickets will automatically capture all attachments sent to Slack and contain a link to the original Slack message from which the content was captured.
For more information, see Slack integration
Ticket cards: tabs
When you look at the right side of a Ticket card, you'll notice several tabs. Each allows you to define your Ticket even further, schedule the actual work, or provide an update.
This is an overview of the Ticket card tabs and their purpose:
[Properties] You can use properties to define the details of a Ticket. You can start simply by choosing the assignee or changing the status, but the number and flexibility of our properties should satisfy even the most complex cases. We have a separate article dedicated to Properties
[Schedule] This tab shows the time slots dedicated to actual work. You can schedule more by pressing the [+] button and then pressing anywhere on the calendar grid. This will create a tile representing the time slot scheduled for working on this Ticket. This tab is your go-to when you want to check how much time was spent on a specific Ticket.
[Updates] This tab shows all changes and comments made to a Ticket. This includes automatically generated entries that show important events, such as the changing of the assignee. But you can also post your comments in this tab to keep others updated. To add an update, use the [+] button at the top of this tab.
We put all the tabs in a drawer, so you can hide them by clicking the [Collapse/Expand] button at the top of your Ticket card.
Related articles
Last updated
